Harvard Catalyst Profiles

Contact, publication, and social network information about Harvard faculty and fellows.

The patient satisfaction chasm: the gap between hospital management and frontline clinicians.

The patient satisfaction chasm: the gap between hospital management and frontline clinicians. BMJ Qual Saf. 2013 Mar; 22(3):242-50.

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Funded by the NIH National Center for Advancing Translational Sciences through its Clinical and Translational Science Awards Program, grant number UL1TR002541.