Ranson S, Joshi M, Nash D, eds. The Healthcare Quality Book
"Meassuring and Improving Patient Experiences of Care.". Ranson S, Joshi M, Nash D, eds. The Healthcare Quality Book. 2004.
"Meassuring and Improving Patient Experiences of Care."
Teno JM, Clarridge B, Casey V, Edgman-Levitan S, Fowler J
Validation of Toolkit After-Death Bereaved Family Member Interview. J Pain Symptom Manage. 2001 Sep; 22(3):752-8.
Validation of Toolkit After-Death Bereaved Family Member Interview.
Boumbulian PJ, Day MW, Delbanco TL, Edgman-Levitan S, Smith DR, Anderson RJ
Journal of health care for the poor and underserved
Patient-Centered Patient-Valued Care. J Health Care Poor Underserved. 1991; 2(3):338-46.
Berman R, Powe C, Carnevale J, Chao A, Knudsen J, Nguyen A, Edgman-Levitan S
Academic medicine : journal of the Association of American Medical Colleges
The crimson care collaborative: a student-faculty initiative to increase medical students' early exposure to primary care. Acad Med. 2012 May; 87(5):651-5.
The crimson care collaborative: a student-faculty initiative to increase medical students' early exposure to primary care.
Edgman-Levitan S, Shaller D, McInnes K, Joyce R, Coltin K, Cleary P.
The CAHPS Improvement Guide: Practical Strategies for Improving the Patient Care Experience.
The CAHPS Improvement Guide: Practical Strategies for Improving the Patient Care Experience. 2003.
The CAHPS Improvement Guide: Practical Strategies for Improving the Patient Care Experience
Putting Patients First: Designing and Practicing Patient-Centered Care, Frampton S, Gilpin L, Charmel L, eds.
"Healing Partnerships: The Importance of Including Family and Firends". Putting Patients First: Designing and Practicing Patient-Centered Care, Frampton S, Gilpin L, Charmel L, eds. 2003.
"Healing Partnerships: The Importance of Including Family and Firends"
Delbanco T, Berwick D, Boufford JI, Edgman-Levitan S, Ollenschlager G, Plamping D, Rockefeller RG
Healthcare in a land called peplepower: Nothing about me without me. Health Expectations. 2001; 4(3):144-50.
Healthcare in a land called peplepower: Nothing about me without me
Medicine and Pediatrics in One Book. 1987.
Veroff DR, Gallagher PM, Wilson V, Uyeda M, Merselis J, Guadagnoli E, Edgman-Levitan S, Zaslavsky A, Kleinmann S, Cleary P
Effective reports for health care quality date: lessons from a CAHPS demonstration in Washington State. J for Health Care. 1998; 10(6):555-560.
Effective reports for health care quality date: lessons from a CAHPS demonstration in Washington State
Through the Patiet's Eyes. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds.
Through the Patiet's Eyes. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds. 1993.
Through the Patiet's Eyes. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds
Co JP, Mohamed H, Kelleher ML, Edgman-Levitan S, Perrin JM
Ambulatory pediatrics : the official journal of the Ambulatory Pediatric Association
Feasibility of using a tablet computer survey for parental assessment of resident communication skills. Ambul Pediatr. 2008 Nov-Dec; 8(6):375-8.
Feasibility of using a tablet computer survey for parental assessment of resident communication skills.
Gandhi TK, Kaplan GS, Leape L, Berwick DM, Edgman-Levitan S, Edmondson A, Meyer GS, Michaels D, Morath JM, Vincent C, Wachter R
Transforming concepts in patient safety: a progress report. BMJ Qual Saf. 2018 12; 27(12):1019-1026.
Transforming concepts in patient safety: a progress report.
Cleary PD, Lubalin J, Hays RD, Short PF, Edgman-Levitan S, Sheridan S
Debating survey approaches. Health Aff. 1998; 17(1):265-8.
What information do consumers want and need?. Health Affairs. 1996; 15(4):42-56.
What information do consumers want and need?
In: Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds. Through the Patient's Eyes
Providing effective emotional support. In: Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds. Through the Patient's Eyes. 1993; 227-259.
Supportive Cancer Care: The Patient's Perspective. LeRoy L, Edgman-Levitan S, Gerteis M, eds.
Supportive Cancer Care: The Patient's Perspective. LeRoy L, Edgman-Levitan S, Gerteis M, eds. 1996.
Supportive Cancer Care: The Patient's Perspective. LeRoy L, Edgman-Levitan S, Gerteis M, eds
Zuckerman KE, Wong A, Teleki S, Edgman-Levitan S
The Journal of ambulatory care management
Patient experience of care in the safety net: current efforts and challenges. J Ambul Care Manage. 2012 Apr-Jun; 35(2):138-48.
Patient experience of care in the safety net: current efforts and challenges.
Editorial: J Amer Assoc of Physician Assistants
Personal and professional reflections on the value of patient-centered care. Editorial: J Amer Assoc of Physician Assistants. 1997; 10(3):9-21.
Personal and professional reflections on the value of patient-centered care
Shared decision making--pinnacle of patient-centered care. N Engl J Med. 2012 Mar 01; 366(9):780-1.
Shared decision making--pinnacle of patient-centered care.
Cleary PD, Edgman-Levitan S, Roberts M, Moloney TW, McMullen W, Walker JD, Delbanco TL
Patients evaluate their hospital care: a national survey. Health Aff (Millwood). 1991; 10(4):254-67.
Patients evaluate their hospital care: a national survey.
Fowler FJ, Cosenza C, Cripps LA, Edgman-Levitan S, Cleary PD
The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches. Health Serv Res. 2019 06; 54(3):714-721.
The effect of administration mode on CAHPS survey response rates and results: A comparison of mail and web-based approaches.
Harvard T.H. Chan School of Public Health
Assistant Professor of Medicine, Part-time
Professor of Otolaryngology Head and Neck Surgery, Part-time
Professor of Psychology in the Department of Psychiatry
John F. Keane & Family Associate Professor of Medicine
McKee KE, Tull A, Del Carmen MG, Edgman-Levitan S
Correlation of Provider Burnout With Patient Experience. J Patient Exp. 2020 Dec; 7(6):931-936.
Correlation of Provider Burnout With Patient Experience.
Israel journal of health policy research
Patient-centered care: achieving higher quality by designing care through the patient's eyes. Isr J Health Policy Res. 2021 03 05; 10(1):21.
Patient-centered care: achieving higher quality by designing care through the patient's eyes.
Quigley D, Qureshi N, Rybowski L, Shaller D, Edgman-Levitan S, Cleary PD, Ginsberg C, Hays RD
Expert review of pharmacoeconomics & outcomes research
Summary of the 2020 AHRQ research meeting on 'advancing methods of implementing and evaluating patient experience improvement using consumer assessment of healthcare providers and systems (CAHPS®) surveys'. Expert Rev Pharmacoecon Outcomes Res. 2022 Sep; 22(6):883-890.
Summary of the 2020 AHRQ research meeting on 'advancing methods of implementing and evaluating patient experience improvement using consumer assessment of healthcare providers and systems (CAHPS®) surveys'.
Demaerschalk BM, Hollander JE, Krupinski E, Scott J, Albert D, Bobokalonova Z, Bolster M, Chan A, Christopherson L, Coffey JD, Edgman-Levitan S, Goldwater J, Hayden E, Peoples C, Rising KL, Schwamm LH
Mayo Clinic proceedings. Innovations, quality & outcomes
Quality Frameworks for Virtual Care: Expert Panel Recommendations. Mayo Clin Proc Innov Qual Outcomes. 2023 Feb; 7(1):31-44.
Quality Frameworks for Virtual Care: Expert Panel Recommendations.
Rotenstein LS, Apathy N, Edgman-Levitan S, Landon B
Comparison of Work Patterns Between Physicians and Advanced Practice Practitioners in Primary Care and Specialty Practice Settings. JAMA Netw Open. 2023 06 01; 6(6):e2318061.
Comparison of Work Patterns Between Physicians and Advanced Practice Practitioners in Primary Care and Specialty Practice Settings.
Martin E, Landon B, Spetz J, Edgman-Levitan S, Neprash H, Bates DW, Rotenstein L
An unclear partnership: key questions about physician and advanced practice provider collaboration in primary care. Health Aff Sch. 2025 Feb; 3(2):qxaf006.
An unclear partnership: key questions about physician and advanced practice provider collaboration in primary care.
Evans R, Shaller D, Edgman-Levitan S, Nembhard IM
Strengthening Patient Experience Measurement and Improvement. JAMA Health Forum. 2025 May 02; 6(5):e251223.
Strengthening Patient Experience Measurement and Improvement.
Laurance J, Henderson S, Howitt PJ, Matar M, Al Kuwari H, Edgman-Levitan S, Darzi A
Patient engagement: four case studies that highlight the potential for improved health outcomes and reduced costs. Health Aff (Millwood). 2014 Sep; 33(9):1627-34.
Patient engagement: four case studies that highlight the potential for improved health outcomes and reduced costs.
Anhang Price R, Elliott MN, Zaslavsky AM, Hays RD, Lehrman WG, Rybowski L, Edgman-Levitan S, Cleary PD
Examining the role of patient experience surveys in measuring health care quality. Med Care Res Rev. 2014 Oct; 71(5):522-54.
Examining the role of patient experience surveys in measuring health care quality.
Nierenberg AA, Sylvia L, Doederlein A, Edgman-Levitan S, Muskin A, Jewell L, Walker M, Goodman D, Farahbakhsh M, Hearing C, Tovey R, Deckersbach T
Improving the care of patients who have treatment-resistant depression: the promise of the PCORnet Mood Network. J Clin Psychiatry. 2015 Apr; 76(4):e528-30.
Improving the care of patients who have treatment-resistant depression: the promise of the PCORnet Mood Network.
Sepucha KR, Simmons LH, Barry MJ, Edgman-Levitan S, Licurse AM, Chaguturu SK
Ten Years, Forty Decision Aids, And Thousands Of Patient Uses: Shared Decision Making At Massachusetts General Hospital. Health Aff (Millwood). 2016 Apr; 35(4):630-6.
Ten Years, Forty Decision Aids, And Thousands Of Patient Uses: Shared Decision Making At Massachusetts General Hospital.
Davis S, Berkson S, Gaines ME, Prajapati P, Schwab W, Pandhi N, Edgman-Levitan S
Implementation Science Workshop: Engaging Patients in Team-Based Practice Redesign - Critical Reflections on Program Design. J Gen Intern Med. 2016 06; 31(6):688-95.
Implementation Science Workshop: Engaging Patients in Team-Based Practice Redesign - Critical Reflections on Program Design.
Ford Carleton P, Schachter S, Parrish JA, Collins JM, Crocker JB, Dixon RF, Edgman-Levitan S, Lewandrowski KB, Stahl JE, Klapperich C, Cabodi M, Gaydos CA, Rompalo AM, Manabe Y, Wang TH, Rothman R, Geddes CD, Widdice L, Jackman J, Mathura RA, Lash TB
IEEE journal of translational engineering in health and medicine
National Institute of Biomedical Imaging and Bioengineering Point-of-Care Technology Research Network: Advancing Precision Medicine. IEEE J Transl Eng Health Med. 2016; 4:2800614.
National Institute of Biomedical Imaging and Bioengineering Point-of-Care Technology Research Network: Advancing Precision Medicine.
Delbanco TL, Stokes DM, Cleary PD, Edgman-Levitan S, Walker JD, Gerteis M, Daley J
Medical patients' assessments of their care during hospitalization: insights for internists. J Gen Intern Med. 1995 Dec; 10(12):679-85.
Medical patients' assessments of their care during hospitalization: insights for internists.
What information do consumers want and need? Health Aff (Millwood). 1996; 15(4):42-56.
Edgman-Levitan S, Hill M, Sprenger G, Rosenthal G, Rowe R
Building trust: health care leaders speak out--discussion. Qual Connect. 1998; 7(1):6-8.
Building trust: health care leaders speak out--discussion.
Journal of healthcare design : proceedings from the ... Symposium on Healthcare Design. Symposium on Healthcare Design
Through the patient's eyes. J Healthc Des. 1997; 9:27-30.
Measures of quality: what can public reporting accomplish? Healthc Forum J. 1998 Jan-Feb; 41(1):27, 36-7, 61.
Measures of quality: what can public reporting accomplish?
Veroff DR, Gallagher PM, Wilson V, Uyeda M, Merselis J, Guadagnoli E, Edgman-Levitan S, Zaslavsky A, Kleimann S, Cleary PD
International journal for quality in health care : journal of the International Society for Quality in Health Care
Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State. Int J Qual Health Care. 1998 Dec; 10(6):555-60.
Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State.
Delbanco T, Berwick DM, Boufford JI, Edgman-Levitan S, Ollenschläger G, Plamping D, Rockefeller RG
Health expectations : an international journal of public participation in health care and health policy
Healthcare in a land called PeoplePower: nothing about me without me. Health Expect. 2001 Sep; 4(3):144-50.
Healthcare in a land called PeoplePower: nothing about me without me.
Patient confidence in the health care system. Qual Connect. 1998; 7(1):1-2.
Patient confidence in the health care system.
Fowler E, MacRae S, Stern A, Harrison T, Gerteis M, Walker J, Edgman-Levitan S, Ruga W
The Joint Commission journal on quality improvement
The built environment as a component of quality care: understanding and including the patient's perspective. Jt Comm J Qual Improv. 1999 Jul; 25(7):352-62.
The built environment as a component of quality care: understanding and including the patient's perspective.
Health care quality. Incorporating consumer perspectives. JAMA. 1997 Nov 19; 278(19):1608-12.
Health care quality. Incorporating consumer perspectives.
Smith F, Gerteis M, Downey N, Lewy J, Edgman-Levitan S
The effects of disseminating performance data to health plans: results of qualitative research with the Medicare Managed Care plans. Health Serv Res. 2001 Jul; 36(3):643-63.
The effects of disseminating performance data to health plans: results of qualitative research with the Medicare Managed Care plans.
Davies E, Shaller D, Edgman-Levitan S, Safran DG, Oftedahl G, Sakowski J, Cleary PD
Evaluating the use of a modified CAHPS survey to support improvements in patient-centred care: lessons from a quality improvement collaborative. Health Expect. 2008 Jun; 11(2):160-76.
Evaluating the use of a modified CAHPS survey to support improvements in patient-centred care: lessons from a quality improvement collaborative.
Leape LL, Shore MF, Dienstag JL, Mayer RJ, Edgman-Levitan S, Meyer GS, Healy GB
Perspective: a culture of respect, part 2: creating a culture of respect. Acad Med. 2012 Jul; 87(7):853-8.
Perspective: a culture of respect, part 2: creating a culture of respect.
Delbanco TL, Gerteis M, Edgman-Levitan S, Walker JD
In: Evaluation of Quality Assurance in Medicine
Measuring and improving quality of care by collecting patients' reports. In: Evaluation of Quality Assurance in Medicine. 1995; (30):231-38.
Measuring and improving quality of care by collecting patients' reports
Leonard M, Frankel A, Simmonds, T, eds. Improving Patient Safety
"Involving the Patient in Safety Efforts". Leonard M, Frankel A, Simmonds, T, eds. Improving Patient Safety. 2004.
"Involving the Patient in Safety Efforts"
Cleary PD, Edgman-Levitan S, Walker JD, Gerteis M, Delbanco TL
Using patient reports to improve medical care: a preliminary report from 10 hospitals. Qual Manag Health Care. 1993; 2(1):31-8.
Using patient reports to improve medical care: a preliminary report from 10 hospitals.
Teno JM, Casey VA, Welch LC, Edgman-Levitan S
Patient-focused, family-centered end-of-life medical care: views of the guidelines and bereaved family members. J Pain Symptom Manage. 2001 Sep; 22(3):738-51.
Patient-focused, family-centered end-of-life medical care: views of the guidelines and bereaved family members.
Cohen MJ, McCannon JB, Edgman-Levitan S, Kormos WA
Exploring attitudes toward advance care directives in two diverse settings. J Palliat Med. 2010 Dec; 13(12):1427-32.
Exploring attitudes toward advance care directives in two diverse settings.
Gerteis M, Edgman-Levitan S, Walker JD, Stoke DM, Cleary PD, Delbanco TL
What patients really want. Health Manage Q. 1993; 15(3):2-6.
vom Eigen KA, Walker JD, Edgman-Levitan S, Cleary PD, Delbanco TL
Carepartner experiences with hospital care. Med Care. 1999 Jan; 37(1):33-8.
Carepartner experiences with hospital care.
Cleary PD, Edgman-Levitan S, McMullen W, Delbanco TL
The relationship between reported problems and patient summary evaluations of hospital care. QRB Qual Rev Bull. 1992 Feb; 18(2):53-9.
The relationship between reported problems and patient summary evaluations of hospital care.
Perspective: a culture of respect, part 1: the nature and causes of disrespectful behavior by physicians. Acad Med. 2012 Jul; 87(7):845-52.
Perspective: a culture of respect, part 1: the nature and causes of disrespectful behavior by physicians.
Browne K, Roseman D, Shaller D, Edgman-Levitan S
Analysis & commentary. Measuring patient experience as a strategy for improving primary care. Health Aff (Millwood). 2010 May; 29(5):921-5.
Analysis & commentary. Measuring patient experience as a strategy for improving primary care.
vom Eigen K, Walker JD, Edgman-Levitan S, Cleary PD, Delbanco TL
A comparison of carepartner and patient experiences with hospital care. Families, Systems & Health. 2000; 18(2):191-202.
A comparison of carepartner and patient experiences with hospital care
Stepnick L, Edgman-Levitan S, Pinakiewiez D, Lawrence D.
Seventh Annual National Patient Safety Foundation Congress. Journal of Patient Safety. 2005; 1(2):105-114.
Seventh Annual National Patient Safety Foundation Congress
Denham C, Bagian J, Daley J, Edgman-Levitan S, Gelinas L, O'Leary D, Sheridan S, Wachter R
No Excuses: The reality that demands action. J Patient Safety. 2005; 1(3):154-169.
No Excuses: The reality that demands action
Carmichael J Hak, Edgman Levitan S, Caiola S
The development of an emergency room package for a community health center. Am J Hospital Pharmacy. 1981; 38:79-83.
The development of an emergency room package for a community health center
Debating survey approaches. Health Aff (Millwood). 1998 Jan-Feb; 17(1):265-8.