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Susan M. Edgman-Levitan, B.S., B.A.

TitleLecturer on Medicine
InstitutionMassachusetts General Hospital
DepartmentMedicine
AddressMassachusetts General Hospital
9th Floor S-50-9, John D Stoeckle Ctr
50 Staniford Street
Boston MA 02114
Phone617/726-6638
Fax617/975-5708

 Bibliographic 
 selected publications
Publications listed below are automatically derived from MEDLINE/PubMed and other sources, which might result in incorrect or missing publications. Faculty can login to make corrections and additions.
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  1. Leape LL, Shore MF, Dienstag JL, Mayer RJ, Edgman-Levitan S, Meyer GS, Healy GB. Perspective: a culture of respect, part 1: the nature and causes of disrespectful behavior by physicians. Acad Med. 2012 Jul; 87(7):845-52.
    View in: PubMed
  2. Leape LL, Shore MF, Dienstag JL, Mayer RJ, Edgman-Levitan S, Meyer GS, Healy GB. Perspective: a culture of respect, part 2: creating a culture of respect. Acad Med. 2012 Jul; 87(7):853-8.
    View in: PubMed
  3. Berman R, Powe C, Carnevale J, Chao A, Knudsen J, Nguyen A, Edgman-Levitan S. The crimson care collaborative: a student-faculty initiative to increase medical students' early exposure to primary care. Acad Med. 2012 May; 87(5):651-5.
    View in: PubMed
  4. Zuckerman KE, Wong A, Teleki S, Edgman-Levitan S. Patient experience of care in the safety net: current efforts and challenges. J Ambul Care Manage. 2012 Apr-Jun; 35(2):138-48.
    View in: PubMed
  5. Barry MJ, Edgman-Levitan S. Shared decision making--pinnacle of patient-centered care. N Engl J Med. 2012 Mar 1; 366(9):780-1.
    View in: PubMed
  6. Cohen MJ, McCannon JB, Edgman-Levitan S, Kormos WA. Exploring attitudes toward advance care directives in two diverse settings. J Palliat Med. 2010 Dec; 13(12):1427-32.
    View in: PubMed
  7. Browne K, Roseman D, Shaller D, Edgman-Levitan S. Analysis & commentary. Measuring patient experience as a strategy for improving primary care. Health Aff (Millwood). 2010 May; 29(5):921-5.
    View in: PubMed
  8. Co JP, Mohamed H, Kelleher ML, Edgman-Levitan S, Perrin JM. Feasibility of using a tablet computer survey for parental assessment of resident communication skills. Ambul Pediatr. 2008 Nov-Dec; 8(6):375-8.
    View in: PubMed
  9. Davies E, Shaller D, Edgman-Levitan S, Safran DG, Oftedahl G, Sakowski J, Cleary PD. Evaluating the use of a modified CAHPS survey to support improvements in patient-centred care: lessons from a quality improvement collaborative. Health Expect. 2008 Jun; 11(2):160-76.
    View in: PubMed
  10. Denham C, Bagian J, Daley J, Edgman-Levitan S, Gelinas L, O'Leary D, Sheridan S, Wachter R. No Excuses: The reality that demands action. J Patient Safety. 2005; 1(3):154-169.
  11. Stepnick L, Edgman-Levitan S, Pinakiewiez D, Lawrence D. Seventh Annual National Patient Safety Foundation Congress. Journal of Patient Safety. 2005; 1(2):105-114.
  12. Edgman-Levitan S. "Involving the Patient in Safety Efforts". Leonard M, Frankel A, Simmonds, T, eds. Improving Patient Safety. 2004.
  13. Edgman-Levitan S. "Meassuring and Improving Patient Experiences of Care.". Ranson S, Joshi M, Nash D, eds. The Healthcare Quality Book. 2004.
  14. Edgman-Levitan S. . "Healing Partnerships: The Importance of Including Family and Firends". Putting Patients First: Designing and Practicing Patient-Centered Care, Frampton S, Gilpin L, Charmel L, eds. 2003.
  15. Edgman-Levitan S, Shaller D, McInnes K, Joyce R, Coltin K, Cleary P. The CAHPS Improvement Guide: Practical Strategies for Improving the Patient Care Experience. 2003.
  16. Teno JM, Casey VA, Welch LC, Edgman-Levitan S. Patient-focused, family-centered end-of-life medical care: views of the guidelines and bereaved family members. J Pain Symptom Manage. 2001 Sep; 22(3):738-51.
    View in: PubMed
  17. Teno JM, Clarridge B, Casey V, Edgman-Levitan S, Fowler J. Validation of Toolkit After-Death Bereaved Family Member Interview. J Pain Symptom Manage. 2001 Sep; 22(3):752-8.
    View in: PubMed
  18. Delbanco T, Berwick DM, Boufford JI, Edgman-Levitan S, Ollenschläger G, Plamping D, Rockefeller RG. Healthcare in a land called PeoplePower: nothing about me without me. Health Expect. 2001 Sep; 4(3):144-50.
    View in: PubMed
  19. Smith F, Gerteis M, Downey N, Lewy J, Edgman-Levitan S. The effects of disseminating performance data to health plans: results of qualitative research with the Medicare Managed Care plans. Health Serv Res. 2001 Jul; 36(3):643-63.
    View in: PubMed
  20. Delbanco T, Berwick D, Boufford JI, Edgman-Levitan S, Ollenschlager G, Plamping D, Rockefeller RG. Healthcare in a land called peplepower: Nothing about me without me. Health Expectations. 2001; 4(3):144-50.
  21. vom Eigen K, Walker JD, Edgman-Levitan S, Cleary PD, Delbanco TL. A comparison of carepartner and patient experiences with hospital care. Families, Systems & Health. 2000; 18(2):191-202.
  22. Fowler E, MacRae S, Stern A, Harrison T, Gerteis M, Walker J, Edgman-Levitan S, Ruga W. The built environment as a component of quality care: understanding and including the patient's perspective. Jt Comm J Qual Improv. 1999 Jul; 25(7):352-62.
    View in: PubMed
  23. vom Eigen KA, Walker JD, Edgman-Levitan S, Cleary PD, Delbanco TL. Carepartner experiences with hospital care. Med Care. 1999 Jan; 37(1):33-8.
    View in: PubMed
  24. Veroff DR, Gallagher PM, Wilson V, Uyeda M, Merselis J, Guadagnoli E, Edgman-Levitan S, Zaslavsky A, Kleimann S, Cleary PD. Effective reports for health care quality data: lessons from a CAHPS demonstration in Washington State. Int J Qual Health Care. 1998 Dec; 10(6):555-60.
    View in: PubMed
  25. Cleary PD, Lubalin J, Hays RD, Short PF, Edgman-Levitan S, Sheridan S. Debating survey approaches. Health Aff. 1998; 17(1):265-8.
  26. Edgman-Levitan S, Hill M, Sprenger G, Rosenthal G, Rowe R. Building trust: health care leaders speak out--discussion. Qual Connect. 1998; 7(1):6-8.
    View in: PubMed
  27. Edgman-Levitan S, Gerteis M. Patient confidence in the health care system. Qual Connect. 1998; 7(1):1-2.
    View in: PubMed
  28. Veroff DR, Gallagher PM, Wilson V, Uyeda M, Merselis J, Guadagnoli E, Edgman-Levitan S, Zaslavsky A, Kleinmann S, Cleary P. Effective reports for health care quality date: lessons from a CAHPS demonstration in Washington State. J for Health Care. 1998; 10(6):555-560.
  29. Edgman-Levitan S, Gerteis M. Measures of quality: what can public reporting accomplish? Healthc Forum J. 1998 Jan-Feb; 41(1):27, 36-7, 61.
    View in: PubMed
  30. Cleary PD, Lubalin J, Hays RD, Short PF, Edgman-Levitan S, Sheridan S. Debating survey approaches. Health Aff (Millwood). 1998 Jan-Feb; 17(1):265-8.
    View in: PubMed
  31. Cleary PD, Edgman-Levitan S. Health care quality. Incorporating consumer perspectives. JAMA. 1997 Nov 19; 278(19):1608-12.
    View in: PubMed
  32. Edgman-Levitan S. Through the patient's eyes. J Healthc Des. 1997; 9:27-30.
    View in: PubMed
  33. Edgman-Levitan S. Personal and professional reflections on the value of patient-centered care. Editorial: J Amer Assoc of Physician Assistants. 1997; 10(3):9-21.
  34. Supportive Cancer Care: The Patient's Perspective. LeRoy L, Edgman-Levitan S, Gerteis M, eds. 1996.
  35. Edgman-Levitan S, Cleary PD. What information do consumers want and need?. Health Affairs. 1996; 15(4):42-56.
  36. Edgman-Levitan S, Cleary PD. What information do consumers want and need? Health Aff (Millwood). 1996; 15(4):42-56.
    View in: PubMed
  37. Delbanco TL, Stokes DM, Cleary PD, Edgman-Levitan S, Walker JD, Gerteis M, Daley J. Medical patients' assessments of their care during hospitalization: insights for internists. J Gen Intern Med. 1995 Dec; 10(12):679-85.
    View in: PubMed
  38. Delbanco TL, Gerteis M, Edgman-Levitan S, Walker JD. Measuring and improving quality of care by collecting patients' reports. In: Evaluation of Quality Assurance in Medicine. 1995; (30):231-38.
  39. Through the Patiet's Eyes. Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds. 1993.
  40. Gerteis M, Edgman-Levitan S, Walker JD, Stoke DM, Cleary PD, Delbanco TL. What patients really want. Health Manage Q. 1993; 15(3):2-6.
    View in: PubMed
  41. Edgman-Levitan S. Providing effective emotional support. In: Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL, eds. Through the Patient's Eyes. 1993; 227-259.
  42. Cleary PD, Edgman-Levitan S, Walker JD, Gerteis M, Delbanco TL. Using patient reports to improve medical care: a preliminary report from 10 hospitals. Qual Manag Health Care. 1993; 2(1):31-8.
    View in: PubMed
  43. Cleary PD, Edgman-Levitan S, McMullen W, Delbanco TL. The relationship between reported problems and patient summary evaluations of hospital care. QRB Qual Rev Bull. 1992 Feb; 18(2):53-9.
    View in: PubMed
  44. Boumbulian PJ, Day MW, Delbanco TL, Edgman-Levitan S, Smith DR, Anderson RJ. Patient-Centered Patient-Valued Care. J Health Care Poor Underserved. 1991; 2(3):338-46.
    View in: PubMed
  45. Cleary PD, Edgman-Levitan S, Roberts M, Moloney TW, McMullen W, Walker JD, Delbanco TL. Patients evaluate their hospital care: a national survey. Health Aff (Millwood). 1991; 10(4):254-67.
    View in: PubMed
  46. Crapo J, Edgman-Levitan S, Hamilton M. Medicine and Pediatrics in One Book. 1987.
  47. Carmichael J Hak, Edgman Levitan S, Caiola S . The development of an emergency room package for a community health center. Am J Hospital Pharmacy. 1981; 38:79-83.
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